Huge Mobilink bill after 3G Trial is over

I started this as a Facebook status but I realized it’s going to better fit as a blog post. Here I go.

Rs. 30,000 worth Mobilink bill, that too on a post-paid number that I don’t use much with a Rs.1500 credit limit???

Mobilink Post-paid users out there , if you were enjoying 3G Trial data on your phone, please be prepared, this could happen to you.

This morning, I received 2 different SMS on my secondary postpaid number saying:

SMS1: Your bill is 4500. Your number is now blocked.

After receiving first SMS I thought it’s fine and I paid it (though it wasn’t fine). I paid the bill and they did say that your number is restored but it got blocked again.

SMS2: Your bill is 26500. Your number is now blocked.

Later I realized total credit limit of this number was only Rs. 1500

*OMG*

Please note this is not my regular number and I use it as a backup (not even secondary ) number.

What to do

If this happens to you, do following:

1. Do not panic 🙂
2. Do not pay any of these bills
3. Make sure this huge bill is not cs of ur international roaming or something.
4. Call the helpline with the facts and figures
5. They will try to shun you off telling you have to pay the bill or ur number is not coming back. Politely make them realize that you have a point 🙂 — obviously a small credit limit number can’t go that high on usage.
6. Once you assert and make them realize, they will talk to somebody senior and will get ur case checked.
7. Usually on the same call they will promise that the bill will be reversed and the number will be restored.
8. If they don’t restore the number in next few minutes, call again and follow step 5 onwards again …. till your problem is solved.

 

Why it actually happened?

It’s definitely 3G data usage.

When I use my normal postpaid number, if my usage goes beyond 75% of my credit limit, they block my number, no calls, no SMS and on 90% even the data is gone.

On 3G, I think they have a different billing mechanism and that’s what caused the problem. Please note if you do not have a package offer activated on your number, they’ll charge you Rs. 18 or so per mb, that is whopping Rs. 18000 per GB.

On the other hand, their bundle offer starts from Rs. 200 per GB , you can see the difference?

Apparently they charged me some GBs worth of data before I signed up for the bundle package.

How to avoid it?

If you really want to use 3G data, go ahead and subscribe to their 3G packages. They are not very expensive.

Package 1 : Rs. 200 per GB, can be subscribed again during a month.

Package 2: Rs. 500 per month, you get 3GB of volume, can’t subscribe again within a month, once you get done with 3GB, Rs. 18/Mb is charged.

Package 3: Rs. 1000 per month, you get 8GB of data, can’t subscribe again in a month, and once over-limit, Rs. 18/Mb is charged.

 

Also, keep an eye on your bill and call immediately before they send you a huge bill.

 

Hope this helps.

 

p.s: Mobilink helpline was really helpful in this regard 🙂

 

24 Hours with Telenor 3G

3G and 4G services have started to commercially roll out in Pakistan. This post is to share my experience with Telenor 3G on the very first day of commercial launch.

1st June, Telenor Pakistan announced commercial launch of 3G services, gives the tarrif out on the website and sends an SMS blast to all to sign up to a package, free trial is over. Pretty much excited, I was expecting speeds and reliability of the 3G connection to improve with the commercial launch, assuming the users will stop using the service the way they were during the free trial. So far, I’ve found myself to be wrong.

Here are the findings.

Speed

Telenor 3G speeds have been similar since the day they launched the trial services. The speed hardly ever goes beyond 1Mbps, hence download speeds of 100 kilobyte per second is the max you’ll attain. Usually the download speed is found to be 2.5 to 3 times higher than that of the upload speeds, so expect around 300kbps uploads when on 3G.

Maximum Download Speed:  1 Mbps (1000 kbps )
Maximum Upload Speed  0.4 Mbps ( 400 kbps )

While these speeds are pretty good as compared to the Edge or GPRS connections we were using earlier, the claims and hype of dozens of Mbps found across social media and forums boils down to this.

Price

Announced 3G packages by Telenor Pakistan are fairly cheaper than that of Ufone 3G , the only other packages announced so far for 3G tarrif. Whether you go with the bundle offers or you let the standard rates charge, Telenor is cheaper for sure.

Coverage

We can’t talk much about the coverage yet as it’s just the beginnging. All networks claiming to be going to a number of cities of Pakistan, tough, when you are in those cities, it’s usually a disappointment to find no 3G signals in most of the cities. You can find Telenor coverage map here for Lahore, Karachi and Rawalpindn/Islamabad here.

Battery Life

My experience has been different with Telenor 3G and Mobilink 3G. Mobilink takes way more battery on 3G as compared to Telenor. Is that because Telenor 3G runs on 5Mhz and Mobilink on 10Mhz? Can someone share there experience?

Please note that these tests were conducted on an iPhone 5 on a pre-paid Telenor sim in Rawalpindi and Islamabad. Tried traveling across the city to find locations where the speeds were better and then posted the best scores.

Please share your experience if that is different from mine.